The Responsible Service of Alcohol (RSA) is a mandatory training course for all staff who work in venues that serve alcohol. The RSA certificate is evidence that a person has successfully completed an RSA course and is therefore qualified to work in the hospitality industry.
There are many benefits of holding an RSA certificate, both for the individual and for the employer.
Some of the top benefits of getting your RSA certificate include:
1. Improved Job Prospects:
Holding an RSA qualification can help you secure better-paid jobs and promotions within the hospitality industry. It also shows potential employers that you are responsible, reliable and trustworthy, which will increase your chances of being offered the job over someone else.
2. Increased Knowledge of The Law:
Being able to understand their rights and responsibilities as a licensee or manager will help employees make more informed decisions about how they conduct themselves at work. Employees who are aware of what they can and cannot do when serving alcohol are less likely to break any laws or regulations governing their workplace. This means managers have less liability when it comes to any incident that occurs while they’re working with alcohol.
3. Improved Customer Service:
A well-trained and confident staff member is more likely to provide better service, create a positive atmosphere and create happy customers. This is especially true when it comes to serving alcohol. In fact, the RSA Sydney certificate has been proven to improve customer service by up to 20%!
4. Reduced Liability for Employers:
If an employee serves someone under the age of 18 or allows someone who is intoxicated on their premises, they could be held liable for breaching liquor licensing law. By making sure all of your staff have completed their RSA certificate, you can avoid these unwanted situations occurring at your venue.
5. Improved Confidence when Serving Alcohol:
The RSA certificate will help boost your confidence when serving alcohol because it provides you with the skills required by law to serve responsibly. You’ll know exactly how much alcohol someone can drink safely, how much food should be eaten before drinking and what signs of intoxication look like.
6. Improved Self-Esteem:
Being able to hold an RSA certificate shows employers that you have taken the time out of your busy schedule to learn about responsible service practices. This will help improve your self-esteem as well as your confidence when dealing with customers who may want more alcohol than they should be consuming at any given time.
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